FAQ's

If your boiler is making strange noises, it could be due to:

• Banging or rumbling: Limescale buildup in the heat exchanger (common in hard water areas).
• Whistling: Trapped air or water flow issues.
• Gurgling: Low pressure or airlocks.
• Humming: Loose components or a faulty pump.

Call a local engineer.

If your radiator has cold spots, it’s likely due to:

• Air trapped in the system: Preventing hot water from circulating.
• Sludge build-up: Blocking the flow of water at the bottom of the radiator.
• Faulty radiator valve: Restricting water flow.

Bleed your radiator or call a local engineer!

The lifespan of a boiler typically depends on care and maintenance:

• Modern boilers: Last 10-15 years with proper servicing.
• Older models: May last up to 20 years but are less efficient.
• Regular servicing: Extends lifespan and ensures safety.
• Upgrades: Recommended after 15 years for efficiency.

Keep it serviced!

You should replace your boiler

• Every 10-15 years: Modern boilers become less efficient over time.
• If repairs are frequent: Regular breakdowns indicate it's time for a new one.
• Rising energy bills: Older boilers waste more energy.
• New technology: Upgrading improves efficiency and saves money.

Regular servicing helps decide!

Here’s the difference between combi, system, and conventional boilers:

• Combi boiler: Provides instant hot water and heating without a tank, ideal for smaller homes.
• System boiler: Requires a hot water cylinder but no cold tank, great for larger households.
• Conventional boiler: Needs both a hot water cylinder and cold tank, suited for homes with high water demand.

Choose based on your needs!

If your heating isn’t turning on, it could be due to:

• Thermostat settings: Check the temperature and ensure it’s on.
• Boiler pressure: Low pressure may stop the system.
• Timer or programmer issues: Ensure correct schedules.
• Power supply: Check switches and fuses.

Call an engineer if unresolved!

The boiler size you need depends on:

• Property size: Larger homes need higher output (kW).
• Hot water demand: More bathrooms mean a larger capacity.
• Type of boiler: Combi, system, or conventional affects sizing.
• Insulation: Well-insulated homes may need smaller boilers.

Consult a heating engineer for precise advice!

To reduce heating bills :

• Upgrade insulation: Loft and wall insulation retain heat.
• Use a programmable thermostat: Set heating only when needed.
• Bleed radiators: Improve efficiency.
• Service your boiler annually: Keep it running efficiently.
• Lower thermostat settings: 1°C lower can save money.

Stay warm and save!

An annual boiler service is important because:

• Safety: Detects gas leaks or carbon monoxide risks.
• Efficiency: Keeps your boiler running smoothly, reducing energy bills.
• Longevity: Prevents breakdowns, extending your boiler’s lifespan.
• Warranty compliance: Maintains manufacturer warranty terms.
• Reliability: Avoids unexpected winter breakdowns.

Book your service yearly!

A boiler service typically includes:

• Safety checks: Inspecting for gas leaks and carbon monoxide risks.
• Flue inspection: Ensuring safe ventilation of gases.
• Cleaning components: Removing dirt or debris from key parts.
• Pressure check: Verifying correct system pressure.
• Operational tests: Ensuring efficiency and reliability.

Keep your boiler safe and efficient!

A boiler service usually takes:

• 30-60 minutes: Depending on the boiler type and condition.
• Thorough inspection: Includes safety, cleaning, and operational checks.
• Larger systems: May take slightly longer, especially for older or complex setups.

It’s a quick, essential step for safety and efficiency!

Signs your boiler needs servicing in the UK include:

• Unusual noises: Banging, whistling, or gurgling sounds.
• Leaks: Water or gas around the boiler.
• Pilot light issues: Flickering or going out.
• Increased energy bills: Reduced efficiency.
• Inconsistent heating: Uneven warmth or no hot water.

Book a service promptly!

Yes, annual servicing of your air source heat pump is essential:

• Efficiency: Ensures optimal performance and reduces energy costs.
• Longevity: Prevents wear and extends lifespan.
• Safety: Checks for leaks or electrical issues.
• Warranty compliance: Keeps manufacturer warranty valid.
• Cleaning: Removes debris from coils and fans.

Book yearly for reliability!

Yes, professionals can service both gas and oil boilers in the UK:

• Gas boilers: Serviced by a Gas Safe registered engineer.
• Oil boilers: Serviced by an OFTEC-registered technician.
• Safety checks: Ensures both operate safely and efficiently.
• Efficiency improvements: Regular servicing reduces energy usage.
• Maintenance differences: Each requires specific expertise.

Always hire qualified engineers!

Skipping annual boiler servicing can lead to:

• Safety risks: Undetected gas leaks or carbon monoxide issues.
• Reduced efficiency: Higher energy bills due to poor performance.
• Frequent breakdowns: Minor issues worsen over time.
• Warranty void: Manufacturers may refuse claims without servicing.
• Shorter lifespan: Neglect accelerates wear and tear.

Service yearly to avoid problems!

Yes, many companies offer maintenance plans for heating systems:

• Annual servicing: Includes a yearly boiler service for safety and efficiency.
• Priority repairs: Faster response for breakdowns.
• Cost savings: Spread the cost of maintenance over monthly payments.
• Peace of mind: Keeps your system reliable year-round.
• Tailored plans: Options for gas, oil, or heat pumps.

Contact us to discuss plans!

If your boiler stops working :

• Check power and gas: Ensure switches are on and your gas supply is active.
• Check the pressure: Adjust if below 1 bar.
• Reset the boiler: Follow your manual instructions.
• Bleed radiators: Release trapped air.
• Call an engineer: If unresolved, seek professional help.

Stay warm safely!

For emergencies in Portsmouth or the South UK, we aim to:

• Respond within hours: Quick service to restore heating or resolve issues.
• Priority call-outs: Emergency cases are handled urgently.
• Available 24/7: Assistance anytime, day or night.
• Local engineers: Fast response from nearby professionals.

Contact us immediately for emergency help!

If your RCD has tripped, it could be due to:

• Faulty appliances: Unplug devices and test them individually.
• Moisture or leaks: Check for water near sockets or appliances.
• Circuit overload: Too many devices on one circuit.
• Electrical faults: Wiring or component issues.

Fix by resetting but call an electrician if unresolved!

If you smell gas :

• Turn off the gas: Switch off the supply at the mains.
• Open windows and doors: Ventilate the area.
• Avoid flames or switches: Don’t use matches or electrical devices.
• Leave the property: Ensure everyone exits safely.
• Call the gas emergency line: Dial 0800 111 999 immediately.

Stay safe!

If your boiler is leaking water, it could be due to:

• High pressure: Excess water escapes via the pressure relief valve.
• Corroded pipes or seals: Wear and tear over time.
• Faulty heat exchanger: Can crack and cause leaks.
• Loose connections: Pipe fittings may need tightening.

Call an engineer promptly!

Yes, a frozen condensate pipe can be fixed :

• Thaw safely: Pour warm (not boiling) water over the pipe.
• Insulate pipe: Prevent future freezing with foam lagging.
• Check for blockage: Ensure water flows freely after thawing.
• Restart boiler: Reset once the pipe is clear.

Contact an engineer if issues persist!

To turn off the water supply if you have a leak:

• Locate the stopcock: Usually under the sink or near the water meter.
• Turn clockwise: Tighten the valve to stop the water flow.
• Drain excess water: Run taps to empty remaining water.
• Call a plumber: For urgent repair assistance.

Act quickly to minimise damage!

To report a heating emergency :

• Contact your provider: Call the emergency helpline of your heating service company.
• Provide details: Explain the issue (e.g., no heating, leaking boiler).
• Turn off equipment: If safe, switch off the boiler or gas supply.
• Await engineer arrival: Stay safe until help arrives.

Call immediately for urgent support!

Upgrading to a smart thermostat offers many benefits:

• Energy savings: Adjust heating efficiently to lower bills.
• Remote control: Manage heating via a smartphone app.
• Scheduling: Customise heating times to suit your routine.
• Eco-friendly: Reduces energy waste.
• User convenience: Simple, modern controls.

Upgrade for efficiency and comfort!

Power flushing is a deep cleaning process for central heating systems that removes sludge, rust, and debris. Signs your system may need it:

• Cold spots: Radiators not heating evenly.
• Noisy boiler: Kettling sounds from limescale buildup.
• Slow heating: Reduced system efficiency.
• Dirty water: Dark water when bleeding radiators.

Improves efficiency and extends system life!

The benefits of an air source heat pump in the UK include:

• Energy efficiency: Uses less energy compared to traditional heating systems.
• Lower bills: Reduces heating costs over time.
• Eco-friendly: Lowers carbon emissions and supports sustainability.
• Versatility: Provides both heating and cooling.
• Renewable energy: Utilises heat from the air, even in colder climates.

A greener, cost-effective choice!

Yes, you can switch from an oil boiler to a gas boiler in the UK:

• Check gas availability: Ensure your home is connected to the gas grid.
• Replace the boiler: Install a modern gas boiler.
• Remove the oil tank: Safely decommission and dispose of the tank.
• Upgrade pipework: Adjust plumbing for gas compatibility.

Consult a Gas Safe engineer!

To make your heating system more energy efficient :

• Service annually: Ensure optimal performance with regular maintenance.
• Upgrade insulation: Insulate pipes, walls, and lofts to retain heat.
• Install a smart thermostat: Control heating more efficiently.
• Bleed radiators: Remove trapped air for better circulation.
• Consider upgrading: Modern boilers are more efficient.

Save energy and money!