Have an emergency? Call us now on 07732 234231. Available 24/7 with a 30 minute response time.
About SKAN.
Find out more about SKAN and read about our mission and values.
Your Local Team
Our team are here and ready to help 24/7. Located in Waterlooville, close to Portsmouth in Hampshire, we pride ourselves on employing experts who are highly trained and offer reliable service and expert advice.
We’re a family-owned company with a dedicated team. With over a decade’s experience in the field, we have worked with many homeowners and businesses in the area. We continue to grow our own business and that itself speaks volumes about our efficiency and quality of work.
We have a loyal customer base, we take pride in the work we do, and enjoy meeting new customers when we quote for jobs and offer advice.
Yiannis
Founder & Director
Maria
Director
Our Mission, Vision & Values
Our mission is to provide unparalleled heating and air hot water services that meet customer expectations. We are dedicated to delivering high-quality solutions that ensure personalised comfort, safety, and efficiency for every client.
Key Aspects of Our Mission:
Customer Satisfaction
Our priority is to exceed customer expectations by providing personalized, efficient, and reliable services. We listen to our customers' needs and work diligently to meet and surpass them.
Sustainability
We are committed to promoting environmentally friendly practices and offering energy-efficient systems that reduce our customers' carbon footprint and lower their energy costs.
Innovation and Technology
We embrace the latest advancements in heating and air conditioning technology to provide our customers with cutting-edge solutions that enhance comfort and energy efficiency.
Integrity and Trust
We conduct our business with honesty and transparency, building long-lasting relationships with our customers based on trust and mutual respect.
SKAN Vision Statement
Our vision is to be the first name Heating & Hot Water service provider in the United Kingdom, recognised for our commitment to excellence, customer-centric approach, and innovative, sustainable solutions.
We aim to enhance the quality of life in our community through reliable and transparent service, active local engagement, and adherence to the highest safety and ethical standards. By investing in the development of our team and embracing the latest technological advancements, we strive to deliver superior service and set the industry benchmark for quality and reliability.
Why it matters:
Our target group values high standards of workmanship and dependability in service delivery. enjoy focus on customer satisfaction ensures that the business is aligned with the needs and preferences of the community.
With increasing awareness of environmental issues, residents appreciate businesses that prioritize sustainability and innovation.
Trustworthiness and ethical practices are highly valued and can differentiate a business in a competitive market.
A skilled and knowledgeable workforce is essential for delivering high-quality services and innovation.
Keeping up with technology ensures that the business can offer cutting-edge services that meet contemporary needs.
Our Values
Our values are the foundation of everything we do. They guide our actions, shape our culture, and drive our commitment to excellence in heating and air conditioning services.
Reliability: customers expect the business to arrive on time, complete the work efficiently, and be available for follow-up if necessary.
Quality of Workmanship: Customers look for businesses that provide expert installation, maintenance, and repairs that meet or exceed industry standards.
Professionalism: Professional behaviour, including clear communication, respectful interactions, and a neat appearance, is highly regarded. Customers appreciate when technicians are courteous and knowledgeable.
Transparency and Honesty: Transparent pricing, honest assessments, and clear communication about the scope and cost of work are crucial.
Safety and Compliance: Ensuring that all work adheres to safety regulations and industry standards is vital. We believe Customers prioritise businesses that prioritize safety and follow all legal requirements.
Experience and Expertise: Proven experience and expertise in plumbing and heating are important. Customers look for businesses with a track record of successful projects and satisfied clients.
Reputation and Reviews: Positive reviews and strong word-of-mouth recommendations from friends, family, and online sources influence decision-making. A solid reputation for reliable service builds trust.
Environmental Responsibility: Increasingly, customers are concerned about sustainability. Businesses that offer energy-efficient solutions and environmentally friendly practices are viewed favourably.
Let us help you today!
Whether you are interested in Air Conditioning, Boilers, or an emergency, we will be happy to assist!
We’re here and ready to help for all your plumbing needs. Our Gas Safe registered plumbers cover Waterlooville and all of Hampshire and we offer a 24/7 emergency service.
